Customer Success Manager III at F5 Networks in Remote
Job Description Come work at a place where innovation and teamwork come together to support the most exciting missions in the world at F5! When applying for any of the roles in F5, please note, our ideal candidate is not necessarily someone who meets all the posted requirements. In fact, this is just a representative of how we know the job has been done in the past. We would love to talk to you even if you don't check all the boxes here, but believe you bring your own unique capabilities that can be utilized to ensure the success of the role and the organization. What will you do? You'll bring an in-depth knowledgebase of how technology is used to enable business goals. It requires strategic thinking coupled with tactical execution of identified business opportunities. You'll perform as the primary point-of-contact for both account/(s) and existing account managers. You'll maintain contact with account at a high, executive level, focusing on the strategic nature of the relationship Advocate for customers internally and balance the needs of the customer with our business stakeholders Ensure the success of our customers and managing their post-sales experience. Deliver results on KPIs including revenue retention and meet with customers regularly to communicate our values. Maintain a deep understanding of our solutions to lead value-added customer conversations, understand customer's needs, and translate these needs to internal teams. Act as an internal escalation point for customer requests including but not limited to technical questions, contract questions, and other account related questions. Develop strategy for sustained management and success of business and coordinates resources to ensure goals are met Partner with internal and external teams and channels to develop creative technical solutions to improve F5 and NGINX s footprint Performs other related duties as assigned. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and is subject to change. Knowledge, Skills and Abilities Strong negotiation and closing skills with proven ability in solution selling and presentation abilities Familiarity with Gainsight Platform Advanced client interfacing and customer-focused approach Demonstrated selling skills in a complex matrix environment Demonstrates effective use of internal relationships and resources Strong ability to effectively prioritize workload, develop and lead pipeline and forecasting Ability to provide and work from a home office located within the territory Requires specialized knowledge in networking products, preferably those of F5. Qualifications Showcase 8
years of direct work experience in customer success management Hold a BA/BS degree or equivalent experience.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
years of direct work experience in customer success management Hold a BA/BS degree or equivalent experience.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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