Field Development and Training Manager (4+ yrs exp Glazing)
Riot Glass LLC Riot Glass LLC Itasca, IL Itasca, IL Full-time Full-time $70,000 - $90,000 a year $70,000 - $90,000 a year Field Training & Development Manager JOB TITLE:
Field Training & Development Manager DEPARTMENT:
Sales REPORTS TO:
VP Sales and Marketing DATE PREPARED:
December 2023 LOCATION:
Remote Home Office or Itasca, IL (Ops Center) - travel involved Riot Glass is poised to grow by entering new markets, launching new products, and expanding relationships with existing customers.
We are seeking a talented individual to expand our field installation network capabilities.
ROLE
Summary:
The Field Training & Development Manager is responsible for training and development of Riot Glass dealers and installers specializing in forced entry and ballistic security fenestration, glazing, and related services.
This role serves as the field subject matter expert on the installation of all Riot Glass products and will be instrumental in expanding the company's national presence by increasing our field installation capacity in target markets.
ESSENTIAL JOB
Responsibilities:
Under the guidance of the VP Sales, this role is responsible for the development and field delivery of installation training for new and existing installers and dealers.
Supports new dealers and installation contractors in the field on early learning installations, ensuring quality and consistency as new dealers ramp up.
Trouble-shoots difficult, highly technical jobs, providing measurement-scoping and installation assistance where necessary to local dealer/contractor partners.
Provides field / installer feedback to Engineering, Operations, and/or Sales teams to improve how products is delivered to installers (instructions, product labeling, cutting/assembly/packaging/other) Supports development and refinement of training materials, plans, curriculum, schedules, and coordinates installation training to ensure successful and timely delivery in target markets (at Itasca Training Center and remote) Establishes productive, professional relationships with key personnel internally and externally, including new and existing regional installers and dealers, while identifying and developing new relationships.
Assists in aligning dealers and installers with Riot Glass company resources including project coordination and product support to drive mutual goals and objectives.
Qualifications:
Excellent training, mentoring, relationship-building, and motivational skills.
Excellent organizational skills including self-motivation, prioritization, and time-management Strong written and verbal communication This position requires extensive travel EDUCATION AND
Experience:
Minimum 4 years of hands-on experience with field installation of security fenestration, glazing, window treatments, door systems, building materials, construction, or other engineered products.
Proven ability to train, coach, mentor, and develop field service and/or installation personnel.
Able to understand and explain technical and installation plans, drawings, and specifications.
Experience with field / site project management and job coordination a plus COMPUTER SKILLS:
Proficiency with applicable software such as MSOffice Proficiency with BlueBeam, ProCore, Fieldwire, or similar a plus COMPENSATION:
Base salary commensurate with experience Bonus eligibility based on meeting or exceeding performance goals Company-wide profit-sharing ( beginning 2023) Employer contribution to employee health insurance 401K program offered immediately with match available after one-year employment Paid vacation COMPANY:
Riot Glass is a leading manufacturer of patented retrofit security glass and door systems designed to safeguard storefronts or any commercial or residential property that needs reliable fenestration protection.
Building on their collective decades of experience in retrofit glazing, Riot Glass was born out of the need for reliable, cost-effective barriers that secure vulnerable entry points without sacrificing visual glass appeal.
Their innovative solutions have set the standard for high visibility forced entry security.
Loss prevention, facility management, architects, and security professionals trust Riot Glass security products to protect people and assets at their most critical locations.
Riot Glass designs and builds their products at their Ops Center in Itasca, IL and their HQ & Technology Center in Huntington Beach, CA.
Job Type:
Full-time Pay:
$70,000.
00 - $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Willingness to travel:
75% (Required) Work Location:
Hybrid remote in Itasca, IL 60143 Under the guidance of the VP Sales, this role is responsible for the development and field delivery of installation training for new and existing installers and dealers.
Supports new dealers and installation contractors in the field on early learning installations, ensuring quality and consistency as new dealers ramp up.
Trouble-shoots difficult, highly technical jobs, providing measurement-scoping and installation assistance where necessary to local dealer/contractor partners.
Provides field / installer feedback to Engineering, Operations, and/or Sales teams to improve how products is delivered to installers (instructions, product labeling, cutting/assembly/packaging/other) Supports development and refinement of training materials, plans, curriculum, schedules, and coordinates installation training to ensure successful and timely delivery in target markets (at Itasca Establishes productive, professional relationships with key personnel internally and externally, including new and existing regional installers and dealers, while identifying and developing new relationships.
Assists in aligning dealers and installers with Riot Glass company resources including project coordination and product support to drive mutual goals and objectives.
Excellent training, mentoring, relationship-building, and motivational skills.
Excellent organizational skills including self-motivation, prioritization, and time-management Strong written and verbal communication This position requires extensive travel Minimum 4 years of hands-on experience with field installation of security fenestration, glazing, window treatments, door systems, building materials, construction, or other engineered products.
Proven ability to train, coach, mentor, and develop field service and/or installation personnel.
Able to understand and explain technical and installation plans, drawings, and specifications.
Experience with field / site project management and job coordination a plus Proficiency with applicable software such as MSOffice Proficiency with BlueBeam, ProCore, Fieldwire, or similar a plus Base salary commensurate with experience Bonus eligibility based on meeting or exceeding performance goals Company-wide profit-sharing ( beginning 2023) Employer contribution to employee health insurance 401K program offered immediately with match available after one-year employment Paid vacation 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance 8 hour shift Monday to Friday 75% (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Field Training & Development Manager DEPARTMENT:
Sales REPORTS TO:
VP Sales and Marketing DATE PREPARED:
December 2023 LOCATION:
Remote Home Office or Itasca, IL (Ops Center) - travel involved Riot Glass is poised to grow by entering new markets, launching new products, and expanding relationships with existing customers.
We are seeking a talented individual to expand our field installation network capabilities.
ROLE
Summary:
The Field Training & Development Manager is responsible for training and development of Riot Glass dealers and installers specializing in forced entry and ballistic security fenestration, glazing, and related services.
This role serves as the field subject matter expert on the installation of all Riot Glass products and will be instrumental in expanding the company's national presence by increasing our field installation capacity in target markets.
ESSENTIAL JOB
Responsibilities:
Under the guidance of the VP Sales, this role is responsible for the development and field delivery of installation training for new and existing installers and dealers.
Supports new dealers and installation contractors in the field on early learning installations, ensuring quality and consistency as new dealers ramp up.
Trouble-shoots difficult, highly technical jobs, providing measurement-scoping and installation assistance where necessary to local dealer/contractor partners.
Provides field / installer feedback to Engineering, Operations, and/or Sales teams to improve how products is delivered to installers (instructions, product labeling, cutting/assembly/packaging/other) Supports development and refinement of training materials, plans, curriculum, schedules, and coordinates installation training to ensure successful and timely delivery in target markets (at Itasca Training Center and remote) Establishes productive, professional relationships with key personnel internally and externally, including new and existing regional installers and dealers, while identifying and developing new relationships.
Assists in aligning dealers and installers with Riot Glass company resources including project coordination and product support to drive mutual goals and objectives.
Qualifications:
Excellent training, mentoring, relationship-building, and motivational skills.
Excellent organizational skills including self-motivation, prioritization, and time-management Strong written and verbal communication This position requires extensive travel EDUCATION AND
Experience:
Minimum 4 years of hands-on experience with field installation of security fenestration, glazing, window treatments, door systems, building materials, construction, or other engineered products.
Proven ability to train, coach, mentor, and develop field service and/or installation personnel.
Able to understand and explain technical and installation plans, drawings, and specifications.
Experience with field / site project management and job coordination a plus COMPUTER SKILLS:
Proficiency with applicable software such as MSOffice Proficiency with BlueBeam, ProCore, Fieldwire, or similar a plus COMPENSATION:
Base salary commensurate with experience Bonus eligibility based on meeting or exceeding performance goals Company-wide profit-sharing ( beginning 2023) Employer contribution to employee health insurance 401K program offered immediately with match available after one-year employment Paid vacation COMPANY:
Riot Glass is a leading manufacturer of patented retrofit security glass and door systems designed to safeguard storefronts or any commercial or residential property that needs reliable fenestration protection.
Building on their collective decades of experience in retrofit glazing, Riot Glass was born out of the need for reliable, cost-effective barriers that secure vulnerable entry points without sacrificing visual glass appeal.
Their innovative solutions have set the standard for high visibility forced entry security.
Loss prevention, facility management, architects, and security professionals trust Riot Glass security products to protect people and assets at their most critical locations.
Riot Glass designs and builds their products at their Ops Center in Itasca, IL and their HQ & Technology Center in Huntington Beach, CA.
Job Type:
Full-time Pay:
$70,000.
00 - $90,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Willingness to travel:
75% (Required) Work Location:
Hybrid remote in Itasca, IL 60143 Under the guidance of the VP Sales, this role is responsible for the development and field delivery of installation training for new and existing installers and dealers.
Supports new dealers and installation contractors in the field on early learning installations, ensuring quality and consistency as new dealers ramp up.
Trouble-shoots difficult, highly technical jobs, providing measurement-scoping and installation assistance where necessary to local dealer/contractor partners.
Provides field / installer feedback to Engineering, Operations, and/or Sales teams to improve how products is delivered to installers (instructions, product labeling, cutting/assembly/packaging/other) Supports development and refinement of training materials, plans, curriculum, schedules, and coordinates installation training to ensure successful and timely delivery in target markets (at Itasca Establishes productive, professional relationships with key personnel internally and externally, including new and existing regional installers and dealers, while identifying and developing new relationships.
Assists in aligning dealers and installers with Riot Glass company resources including project coordination and product support to drive mutual goals and objectives.
Excellent training, mentoring, relationship-building, and motivational skills.
Excellent organizational skills including self-motivation, prioritization, and time-management Strong written and verbal communication This position requires extensive travel Minimum 4 years of hands-on experience with field installation of security fenestration, glazing, window treatments, door systems, building materials, construction, or other engineered products.
Proven ability to train, coach, mentor, and develop field service and/or installation personnel.
Able to understand and explain technical and installation plans, drawings, and specifications.
Experience with field / site project management and job coordination a plus Proficiency with applicable software such as MSOffice Proficiency with BlueBeam, ProCore, Fieldwire, or similar a plus Base salary commensurate with experience Bonus eligibility based on meeting or exceeding performance goals Company-wide profit-sharing ( beginning 2023) Employer contribution to employee health insurance 401K program offered immediately with match available after one-year employment Paid vacation 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance 8 hour shift Monday to Friday 75% (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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