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Product Support Specialist

LaSalle Network is currently partnering with a client in the Addison area that has an opening for a Product Support Specialist to join their growing team! Product Support Specialist Responsibilities: Provide product and application support for customers and salespeople through the use of email and phone based interactions Handle approximately 30-40 phone support interactions per day, ranging from 5 minute to 15 minutes in length Handle approximately 20 email support interactions per day, ranging from 5 minutes to 10 minutes Utilize product knowledge, resources, and external research to develop creative solutions to difficult problems Identify high potential support interactions and properly escalate to appropriate department or salesperson Properly record and input all support interactions into appropriate systems Product Support Specialist Requirements: Four-year college degree Prior experience with technical support is preferred by not required Proficient in Microsoft Office applications. Office 365 experience preferred Basic understanding of desktop networking desired. Exceptional customer service with excellent written and communication skills Willingness to learn new systems and skills. If you are interested in the Product Support Specialist opportunity and are ready to work for an organization with a great mission - apply today. Thank You! Jamie Baumgartner Recruiter, Technology Services LaSalle Network Keywords and related terms: product specialist, technology services, information technology, tech LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in accounting and finance, administrative, marketing, executive search, technology, supply chain, healthcare revenue cycle, call center, and human resources, LaSalle serves companies of all sizes and across all industries

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